Privacy Policy
Effective Date: 01-09-2024
Hello Glow Trading ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our stores or use our website, www.helloglowtrading.com (the "Site"). By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
a. Personal Information
When you make a purchase, create an account, or contact us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order history
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and handling, and to communicate with you about your orders.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send you promotional emails, newsletters, and special offers, if you have opted in to receive them. You can unsubscribe from these communications at any time.
- Improvement of Services: To analyze usage of our Site, improve our services, and enhance your shopping experience.
- Security: To protect against fraud, unauthorized transactions, and other liabilities.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that help us with payment processing, order fulfillment, shipping, and marketing. These service providers have access to your information only to perform their tasks and are obligated to protect it.
- Legal Requirements: If required by law or in response to legal processes, we may disclose your information to government authorities or other third parties.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account on our Site.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in any email we send you.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our Site and personalize your experience. You can manage your cookie preferences through your browser settings.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hello Glow Trading
Email: store@helloglowqatar.com
Phone: +974 7475 7690
Address: 850 Al Mansoura St, Doha
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for choosing Hello Glow Trading!